“Digital transformation” is one of those phrases that leadership and MBA-types love to throw around, especially when they think it will help make them sound like they know
Design thinking isn’t a “magic bullet.” But in the hands of an experienced practitioner, design thinking does have some pretty terrific benefits: It generates better stakeholder buy-in. Because design
Someone asked me recently, “How can we bring innovation to our organization?” The question rubbed me the wrong way, but I wasn’t sure why. I stewed on it
Cultivating a learning culture goes way beyond encouraging staff to get CEUs or cross something off of their professional development list. It’s much more than individual knowledge acquisition;
Design thinking is a practical, creative, and iterative approach to problem-solving that centers on a deep understanding of audience experience. It’s a non-linear way of thinking, starting with a
Before you can start creating solutions, you need to truly understand the problem. Working through this “problem space” is where you begin to really understand what your constituents
If it were possible to be a professional devil’s advocate or “chief questionologist,” I’d be first in line to apply. One of my key strengths—stemming from persistent curiosity,
What is it FOR? This is hands-down my favorite question. Stemming from the thought-provoking work of marketing and entrepreneurship guru Seth Godin, “What is it FOR?” is a
I like drawing. To be fair, I did spend a couple of years in architecture school… you pick it up fairly quickly when you have to pin your
Problem-solving through design thinking is fundamentally an exercise in change: You begin by defining where you are now, you envision a future state, and you ideate, prototype, and
I’ve been the Head of Knowledge Management at The Morton Arboretum since 2017. In that role, I’ve developed and implemented technology systems; designed processes, policies, and workflows; and
I was recently asked to share my experiences as a “technology person” with a group of educators from across the country who had questions about how to translate
