empathy – Transformative Questions

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How can you turn solutions into problems?

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Before you can start creating solutions, you need to truly understand the problem. Working through this “problem space” is where you begin to really understand what your constituents need, learn their true pain points, and elicit the hidden realities of the task at hand. The problem space can be messy and uncomfortable, but it’s also […]

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Why is empathy important?

Problem-solving through design thinking is fundamentally an exercise in change: You begin by defining where you are now, you envision a future state, and you ideate, prototype, and test incremental changes along the way. But here’s the thing: Those changes are almost certainly reliant on other people. And you can’t change people who don’t agree